FAQs

Welcome to the Truevibeclothing Help Center. To provide you with a transparent and seamless shopping experience, we have compiled a comprehensive list of the most common questions regarding our T-shirts, Hoodies, shipping operations, and return frameworks.

If you do not find the answer to your specific inquiry below, please contact our support desk directly at support@truevibeclothing.shop.

1. Quick Reference Operational Summary

For your immediate convenience, our core logistical, billing, and return timelines are summarized in the table below:

2. Shipping & Delivery Logistics

What are your shipping costs and options?

We utilize a straightforward, transparent flat-rate shipping model. All domestic orders shipped within the United States are charged a flat rate of $6.99 USD, regardless of the size or quantity of T-shirts and Hoodies in your order.

Which carriers do you use for delivery?

To ensure secure and reliable transit, Truevibeclothing collaborates exclusively with premier logistics networks:

• United States Postal Service (USPS)
• United Parcel Service (UPS)
• FedEx

How long will it take for my order to arrive?

Your total delivery timeframe is a combination of our handling time and the carrier’s transit time:

• Handling Time: Exactly 1 business day (excluding weekends and holidays).
• Transit Time: Between 2 to 6 business days.
• Therefore, you can expect your package to arrive at your doorstep within 3 to 7 business days from the date your order was successfully placed before our daily cut-off time.

What is your daily order cut-off time?

Our daily order cut-off time is 5:00 PM EST, Monday through Friday. Orders completed before 5:00 PM EST enter our fulfillment system immediately for the 1-day handling cycle. Orders placed after 5:00 PM EST on a Friday, or anytime on Saturday and Sunday, will be logged and initiated on the following business day (typically Monday morning).

How can I track my package?

Once our warehouse team prepares your package and hands it over to the carrier (upon completion of the 1-day handling window), an automated tracking email will be dispatched to you from support@truevibeclothing.shop. This email contains a direct tracking link and an alphanumeric code. Please allow up to 24 to 48 hours for the carrier network to update their regional tracking dashboard.

3. Returns, Refunds & Cancellations

What is your return policy window?

We offer a 30-day return policy. You have exactly 30 calendar days from the date your package was marked as “Delivered” by the courier to submit a formal return request to our support team.

Are there any restocking or return fees?

No. Truevibeclothing establishes a strict No-Fee Guarantee. We do not charge restocking fees, processing fees, or administrative penalties for your return. You will receive a full reimbursement of the exact amount paid for the product. Please note that customers are responsible for the cost of the return shipping postage label.

How long does it take to receive my refund?

Once your return package arrives back at our corporate facility and passes quality inspection, we will notify you of approval. Your refund will be initiated immediately and credited directly back to your original payment method within 7 business days.

Can I change or cancel my order after check out?

Yes, but you must act quickly. Because we process orders swiftly, you have a strict window of 2 hours from the exact timestamp of order completion to request an adjustment (such as sizing, color swaps, or full cancellations) by emailing support@truevibeclothing.shop. After 2 hours, the order cannot be systematically intercepted, and you must wait for delivery to process a standard return.

What should I do if my items arrive damaged or incorrect?

Please inspect your garments immediately upon delivery. If your T-shirt or Hoodie arrives structurally defective, damaged in transit, or if we accidentally shipped the wrong item, email us at support@truevibeclothing.shop within 48 hours of delivery. Please include your order number and clear, high-resolution photographs of the issue so we can ship a replacement immediately at no cost to you.

4. Payment Security & Payment Methods

What payment methods do you accept?

We accept a comprehensive suite of major card networks and secure digital wallets, including:

• Visa
• MasterCard
• American Express
• Discover
• PayPal

Is checking out on your store secure?

Absolutely. Our storefront uses SSL (Secure Sockets Layer) encryption protocols (https://) to establish a fully protected tunnel for all data entries. Furthermore, we clear all payments through gateways that adhere strictly to the highest PCI-DSS Compliance standards. Truevibeclothing never views, logs, or stores your raw credit card numbers or security codes on our internal servers.

5. Contact & Support Architecture

How do I contact your customer support team?

You can reach our professional support staff through our official customer care channels:

• Dedicated Support Email: support@truevibeclothing.shop
• Physical Corporate Address: 1909 Co Rd 5800, Willow Springs, MO 65793, United States
• Official Storefront: https://truevibeclothing.shop/

What are your operating support hours?

Our representatives are available to assist you from 8:00 AM to 7:00 PM EST, Monday through Saturday. We review all inquiries in the order they are received and aim to provide a comprehensive response within 12 to 24 hours during our active operational window. Emails received outside of these hours will be prioritized at the start of the following business day.