Return & Refund Policy

Thank you for shopping at Truevibeclothing. We take great pride in the quality of our T-shirts and Hoodies, and your complete satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help with a straightforward, transparent return and refund process.

By purchasing from our digital storefront (https://truevibeclothing.shop/), you acknowledge and agree to the terms and conditions outlined below.

1. Policy Overview Matrix

To ensure absolute transparency and ease of understanding, the fundamental parameters of our return and refund structure are summarized in the table below:

2. The 30-Day Return Window

We offer a 30-day return policy. This means you have exactly 30 calendar days from the date your package was marked as “Delivered” by the shipping carrier (USPS, UPS, or FedEx) to initiate an official return request.

Any return request submitted after the 30-day window has expired will unfortunately not be eligible for authorization, a replacement, or a refund.

Return Eligibility Criteria

To ensure your return is accepted by our quality control warehouse team, your T-shirts or Hoodies must meet the following strict structural conditions:

• Condition: The garment must be completely unworn, unwashed, unaltered, and free from any signs of use (including makeup stains, deodorant marks, pet hair, or distinct odors).
• Packaging: The product must be returned in its original packaging, containing all original tags, labels, and protective inserts intact.
• Proof of Purchase: A copy of your original order confirmation email or a valid invoice number must accompany the return package.

3. Step-by-Step Return Procedure

To initiate a return, you must follow our standardized operational workflow. Please do not send your items back to our physical address without receiving prior authorization from our support staff.

Step 1: Submit a Written Request

Send an explicit email to our support desk at support@truevibeclothing.shop within the 30-day window. Please use the following template for faster processing:

• Subject Line: Return Request – Order #[Your Order Number]
• Email Body: Please state the specific items (T-shirts or Hoodies) you wish to return and provide a brief explanation for the return.

Step 2: Receive Authorization and Instructions

Our customer support team will evaluate your request within 12 to 24 hours during our standard operating hours (8:00 AM – 7:00 PM EST, Monday through Saturday). Once your eligibility is confirmed, we will send you a formal Return Authorization email containing the exact warehouse delivery instructions.

Step 3: Package and Ship Your Items

• Securely place the garments back into their original packaging.
• Address the package clearly to our official corporate facility:

Truevibeclothing Returns

1909 Co Rd 5800,

Willow Springs, MO 65793,

United States

• Shipping Costs & Methods: The customer is responsible for procuring the return shipping label and covering the associated postage fees. We highly recommend using a trackable shipping service (USPS, UPS, or FedEx) or purchasing shipping insurance. Truevibeclothing cannot guarantee that we will receive your returned item if it is lost by the carrier during transit.

4. The 7-Day Refund Processing Window

Once your return package arrives at our physical location in Willow Springs, Missouri, it must pass through our mandatory inspection phase.

• Inspection Period: Our quality control team will inspect the returned garments within 1 to 2 business days of arrival to verify compliance with our eligibility criteria.
• Approval Notification: You will receive an official notification email from support@truevibeclothing.shop informing you whether your return has been approved or rejected based on the condition of the items.
• Refund Execution: If approved, your refund will be initiated immediately. The funds will be credited directly back to your original method of payment (credit card, debit card, or digital payment gateway) within 7 business days.

Bank Processing Time Notice

Please note that while Truevibeclothing releases your funds within 7 business days, your banking institution or credit card issuer may take an additional 2 to 5 business days to post the transaction to your account balance. We have no control over external banking processing delays.

5. Absolute Zero-Fee Guarantee

We believe in a fair, straightforward marketplace experience. Truevibeclothing establishes a strict No-Fee Guarantee across our entire inventory:

• No Restocking Fees: We will never charge you an administrative, restocking, or handling fee to process your return.
• No Hidden Deductions: When a refund is granted, you will receive a full reimbursement of the exact amount paid for the product at the time of purchase.

6. Damaged, Defective, or Incorrect Items

If you receive a product that is physically damaged, structurally defective, or if we accidentally shipped you the wrong size, color, or design variant, please notify us immediately.

• Reporting Window: Contact us at support@truevibeclothing.shop within 48 hours of delivery.
• Required Evidence: Attach clear, high-resolution photographs showing the defect or the incorrect item received, along with your order number.
• Resolution: In cases involving vendor errors or transit damage, Truevibeclothing will fully cover all costs to ship a replacement item to you or issue a full refund immediately, bypassing standard return transit dependencies.

7. Non-Returnable and Exempt Items

To maintain strict hygiene and corporate safety standards, the following items cannot be accepted for return or refund under any circumstances:

• Items showing obvious signs of wear, washing, body odor, perfumes, or physical fabric damage not caused by transit.
• Any item returned more than 30 calendar days after the confirmed delivery date.
• Gift cards or promotional voucher codes.

8. Customer Support Architecture

Our dedicated customer service professionals are here to assist you with any questions regarding our return parameters, tracking updates, or refund status windows.

• Storefront: https://truevibeclothing.shop/
• Support Email: support@truevibeclothing.shop
• Physical Business Address: 1909 Co Rd 5800, Willow Springs, MO 65793, United States
• Operational Support Hours: 8:00 AM – 7:00 PM (EST), Monday through Saturday.