Cancel/ Change Order

At Truevibeclothing, we understand that circumstances can change and you may occasionally need to modify or cancel an order after it has been placed. Because our logistics infrastructure operates on a highly efficient 1-day handling window to deliver your T-shirts and Hoodies as quickly as possible, processing times are strictly timed.

This policy outlines the precise conditions, timeframes, and workflows required to request an adjustment or cancellation to an active transaction. By completing a purchase on https://truevibeclothing.shop/, you acknowledge and agree to follow the operational rules detailed below.

1. Policy Overview Matrix

To assist our customers, the fundamental time limits and financial terms for order alterations are summarized below:

2. Order Cancellation Protocol (The 2-Hour Rule)

If you change your mind about your purchase, you have a strict window of 2 hours from the exact timestamp of your order completion to request a formal cancellation.

• Within the 2-Hour Window: If your cancellation request lands in our inbox within 2 hours of purchase, our support team will halt the order, cancel the fulfillment pipeline, and issue a full refund.
• Past the 2-Hour Window: Once 2 hours have elapsed, your order automatically advances into our warehouse sorting system where fabrics are packed and shipping labels are generated. At this stage, the order can no longer be systematically intercepted or cancelled. You must wait for the package to arrive at your address and then follow our standard 30-Day Return Policy.

Financial Reversal Timelines

When a cancellation is successfully approved within the permitted 2-hour window, Truevibeclothing processes your refund immediately. A full credit reversal is applied back to your original payment method (credit card, debit card, or digital payment provider). Please allow 7 business days for the transaction to reflect on your banking statement, depending entirely on your financial institution’s processing cycles.

3. Order Modification Guidelines

We are unable to add new items to an order once checkout is complete due to financial security regulations regarding credit card authorization. However, if you need to alter specific variants of your current items—such as exchanging a T-shirt size or swapping a hoodie color—the following rules apply:

• Modification Window: Just like cancellations, all item variant changes must be submitted via email within 2 hours of order placement.
• Price Discrepancy Note: Variations can only be swapped for items of an equal dollar value. If you wish to swap an item for a different product variant that carries a higher retail price, we will need to cancel the original order within the 2-hour window so you can place a fresh, corrected order on our storefront.

4. Shipping Address Corrections

Providing an accurate, complete, and deliverable shipping address is the sole responsibility of the purchaser. However, we recognize that typos happen.

• Cut-Off Constraints: If you detect an error in your shipping address, you must contact us immediately at support@truevibeclothing.shop before our daily shipping cut-off time of 5:00 PM EST (Monday through Friday).
• Post-Dispatch Limitations: If your address change request arrives after the package has been handed over to our shipping carriers (USPS, UPS, or FedEx), we lose all structural ability to alter the delivery path. Truevibeclothing cannot be held liable for lost packages, sorting delays, or delivery failures stemming from an incorrect address submitted by the customer.
• Returned Packages: If a parcel is returned to our facility in Willow Springs, Missouri, due to an invalid or insufficient address, the customer will be responsible for providing a verified address and covering a secondary flat-rate shipping fee of $6.99 USD to re-dispatch the package.

5. How to Submit a Valid Request

To ensure your request is processed before your order moves past the point of interception, you must submit an explicit written notice to our customer care team using a standardized format.

Step-by-Step Instructions:

1. Compose a direct email from the same email address used to place the original order.
2. Address the email to: support@truevibeclothing.shop
3. Use a clear, urgent subject line depending on your specific need:
   • Example 1: URGENT: Cancel Order #1001
   • Example 2: URGENT: Change Address for Order #1002
4. State your full legal name, your order number, and the specific adjustment or cancellation you are requesting.

Our support staff monitors incoming emails actively during our official operational support hours (8:00 AM – 7:00 PM EST, Monday through Saturday) and handles these requests with the highest priority.

6. Refusal of Orders and Systemic Cancellations

Truevibeclothing reserves the right to cancel an order at any time prior to shipping due to internal inventory or security evaluations:

• Inventory Discrepancies: In rare instances where an item (such as a specific size of hoodie) sells out simultaneously due to a system lag, we will notify you immediately via email and refund your payment in full.
• Fraud Flags: Orders flagged by our automated payment security systems as potential fraud or unauthorized card use will be cancelled immediately to protect the true cardholder.

7. Customer Support Communication Architecture

Our dedicated customer service professionals are here to guide you through order adjustments, tracking updates, and account configurations. For immediate support regarding a pending order, please connect with us using the channels below:

• Brand Storefront: Truevibeclothing
• Digital Domain: https://truevibeclothing.shop/
• Primary Support Email: support@truevibeclothing.shop
• Physical Facility Location: 1909 Co Rd 5800, Willow Springs, MO 65793, United States
• Operating Support Hours: 8:00 AM – 7:00 PM (EST), Monday through Saturday